Honesty in writing. Nothing was edited.

AirStove Feedback

What are they saying?

This is unbiased information directly from our customer surveys that are returned, after delivery.


It is a survey that also contains a comment box, for customers to suggest changes, and comment on the service, quality, and overall thoughts on the entire purchasing, communication and delivery process.


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Question-

What could we do differently to benefit future customers?


-You should set up at county fairs to get your product out to compete.


-Watch closer on packing.


-A network of dealers.


-Provide a list of necessary parts for installation above what is listed. Tape, Piping, and Fasteners.


-Cant think of Anything. Great Job.


-The installation guide was helpful, but left questions. Firebrick, thermostat, and how blower works.


-You did a great job!


-Dont know. You are good at what you do.


-More distributors in Missouri


-Better crating. Maybe something forklift proof? HaHa


-Keep up the good work!


-Supply 10 inch piping so that local suppliers can not charge so much to special order. Nice Job otherwise!


-Scott is the most personal owner of any company I have ever worked with. I would only change one thing. Scott should be running my company. Many thanks and God Bless-


-Keep it up! Great Job Guys!



-The crating was good but should be reinforced with steel to prevent forklift from smashing the door handles and light. Maybe just mine, but an idea to think about.



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Question- What did you think of the overall purchasing process?


-Simple


-Very Good


-Very & Efficient


-Very Good- Scott was very good to help all my questions.


-Excellent!!!


-It was good


-Easy


-Very Helpful- Excellent


-Very Nice, helpful, Polite, on time I like the availability on phone.


-Easy


-Scott was very helpful, overall experience was pretty fair.


-Great never been so Easy


-It was great


-It was good and well communicated with Scott


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Chat Exit Survey Results-


1-Dissatisfied


5- Extremely Satisfied



Your overall experience with Hopsco: : 5


The site was easy to use: : 5


We were helpful: : 5


We answered your question quickly: : 4.5


You were satisfied with the answers you were given: :4


What are the chances you will purchase an AirStove:: 4


How likely are you to recommend us to others:: 4


When you were given the price, were you pleased:: 3.5




Comments- (After Chat Session)


-I have just started investigating wood furnance options...so not sure if I will purchase AirStove or not...or any wood furnance for that matter...not sure what we are going to do. Price is fine...again...nothing to really compare it to! :0) It was nice to get an answer right away!!


-Scott was super helpful in answering my questions. He really knows his stuff and was very nice and conversational in his responses instead of making me feel like I was talking to automated responses.


-Very pleasant chat. Put 4 on Price because I'm cheap or hate to part with Money I guess.


-I was extremely please with how the chat feature worked. i highly recommend it. Also i was pleased with how well things were explained to me.


-Can't say as though i would recommend a product i've never used to anyone so left that a 3. I was a little disappointed that the sight didn't have prices listed, but the fact that you have online support and that there was actually somebody there to answer my questions definately was a plus.


-Good info  still comparing prices and effficency   thanks so much


-Quick and honest answeres. My only concern is hooking it up.

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Actual Chat Transcript

-Actual Chat Transcript-

10:06:45:  Scott: Good Morning!
10:10:50:  Scott: You must be typing a book
10:10:52:  You: GOOD morning. Got down to 23 last night .First time I ever got up & had wood in furnace!!!! The lil old junk (Lil House heater)I had, burned it up!!! Went 8 hours. I know its not cold yet but I did a lot of documenting on the Lil old Junk heater
10:11:38:  Scott: What was the thermostat on in the house?
10:13:49:  You: I have 72.5 in here. 4320 sq ft. Ranch with open basement & garage 24 x30 . Garage is at 69.
10:14:27:  Scott: Awesome! That is the way it is supposed to work.
10:16:48:  You: I went out & picked up dead oak yesterday. They were 3-4 " diameter. Put in 6-7 pieses at 9:30. Induction fan never came on until this mornig!! Had One full piece left & lot of good coals.
10:17:19:  Scott: That is not much wood at all.
10:18:06:  Scott: Whats nice about the coals is that you can just chuck some more wood in and forget about it for a while
10:18:37:  Scott: Well, I am glad you are happy.
10:20:35:  You: I know. Dead stuff burns a little hotter though. I put a slider vent in garage. Ran pipe full lenth of basement. Put 4 vents in upper & an 8 inch in basement. Can close off if needed. Left 5 for heat Pump if we are away. I'll let you know if I am not happy. Ha! Ha!
10:20:58:  Scott: I am sure you will!!!!
10:21:09:  Scott: Thanks for the update
10:21:22:  You: Talk  Later
10:21:32:  Scott: Have a good day

Comments- (After Chat Session)


-I have just started investigating wood furnance options...so not sure if I will purchase AirStove or not...or any wood furnance for that matter...not sure what we are going to do. Price is fine...again...nothing to really compare it to! :0) It was nice to get an answer right away!!

-Scott was super helpful in answering my questions. He really knows his stuff and was very nice and conversational in his responses instead of making me feel like I was talking to automated responses.

-Very pleasant chat. Put 4 on Price because I'm cheap or hate to part with Money I guess.

-I was extremely please with how the chat feature worked. i highly recommend it. Also i was pleased with how well things were explained to me.

-Can't say as though i would recommend a product i've never used to anyone so left that a 3. I was a little disappointed that the sight didn't have prices listed, but the fact that you have online support and that there was actually somebody there to answer my questions definately was a plus.

-Good info  still comparing prices and effficency   thanks so much

-Quick and honest answeres. My only concern is hooking it up.

-Scott was very helpful and answered my questions quickly and accurately.  It was a great experience live chatting with him.

-Very convenient--thanks

   

Testimonials

What are they saying?

Hi Scott I just wanted to shoot you off a quick email.  I had been researching alternative heating options for about two years.  As fuel oil prices continued to rise I knew I needed to do something different.  There were plenty of local options around here from heat pumps to outside boilers, to pellet stoves etc.  I did a lot of online research as well.  I came across your website and was intrigued.  I also looked at all of the other forced air outdoor systems out there, Lil House Heater,  Fire Chief,  American Stove Company, etc. I looked and researched my tail off (I don't spend $3200 bucks lightly as we just don't have that kind of money to throw around.  While your stove was not the cheapest out there, I kept coming back to it time and time again. All too often the cheapest is not the necessarily best  option and I understood that.  It just looked very easy to install and right for my application. The most well built, and it looked nice. I didn't want this big ugly thing sitting outside my house! The gable roof makes it look nicer in my opinion.  The fact that it was made in the USA by local people doing local jobs in a town in Ohio made me feel good ( very rare anymore). Very seldom do you come across a product that lives up to the hype it is advertised with once you get it, and start using it, all too often you are disappointed. Now I have only had your stove hooked up for a week but it so far it has done exactly what you said it would do, it keeps my house a comfortable 70 degrees with the temps outside dipping into the lower 20's at night already and the wind howling. I get up in the morning to check the stove an am pleasantly surprised to find a lot of hot coals if not partly burned logs left, just great.

So, sorry to ramble just wanted to let you know as I am sure you do it is a great product for the money and despite the awful shipping nightmare I had to deal with, I am really glad I decided to finally dive in and buy it.  They say silence is golden and let me tell you the sound of my fuel oil burner not running absolutely golden to me!  

Thanks

Jim in Wisconsin

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    I have to say I am extremly overly impressed with this wood stove! i have been burning from oct. 13 to now and it is jan 10th. i have just started on my 3rd cord of wood and this stove is above the expectaions i had, my house is 3600 sq ft and it is at a constant 75 degrees. here in nj it has dropped to -7 below 0 and the house stayed at 75 degrees. our home is three story including the basement and it is so warm this outdoor wood burner is outstanding. i really apperciate the advice with installing the stove. you are a great person to do buisness with and it was worth the drive out there to get it. great product and it is a fraction of the price compared to other outdoor wood stoves. and i also appreciate the military discount.

thanks,
Matt from NJ

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Hello Scott,      Now that I've had some experience running my new stove, I thought I would send you an E-mail. Its everything you claim and more. We have had a few nights at zero or below, and the stove has kept us toasty warm. We have no problem holding a fire for 12 hours at night. It amazes me at how little wood it burns even when cold. Scott has answered all my questions about installing and operating the stove. Hopsco is a first rate company, with a first rate product!                                                   

Thank You, 

Lee H. in Wisconsin

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WE LOVE THIS STOVE!!!! Its so nice to come home to a warm house! And the heat is constant...no cool down in between furnace cycles like you have with oil furnaces! And no more getting up in the middle of the night to put wood into an inside stove that isn't big enough to make it through the night! We are so pleased with this wood stove! Our family and friends cannot wait to come and see how this works! This week alone we have 4 coming to check it out!! Bill says Scott is the best! And they are always there to anwser our questions and help us at any time! Even when we freak out when we think we have a problem but don't !

Bill and Valerie S. in PA.

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Scott, I have a complaint. The ODF2000 is heating more than its rated for!!! And a GOOD JOB TOO!! We have dropped into the 20's here & I have compared my notes with the other Guys I had . Loaded at 7 last night still going strong at 5:30 this morning!!! This is an honest & documented statement--- IT WOULD TAKE 3 OF THE LIL HOUSE HEATERS TO DO THE SAME JOB!!! Thanks for the help you have given me & if anyone needs help deciding give them my e-mail or number. I will help any company that can put out a product that goes beyond what it is claimed to do. It seems good to buy something, that actually is worth every penny!!! 

Ken PA.


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